No longer impressed|Recommended: NoParking is horrible - have to pay for spots because there's not enough handicap parking and people park in our paid spots and towing is not enforced. It's insane that we're required to pay for trash pickup when it's not wanted and given a trash can to use that's a requirement and required to keep it in our home just added clutter Apartments and cars are getting broken into more frequently and we are not notified from office staff - there's an average weekly basis that MPD is in our parking lot
Thank you for taking the time to express your concerns with our team. I hope our conversation yesterday answered your questions and concerns. We have enjoyed you and your family living here with us the past several years and more to come. Thank you, Landmark at Laurel Heights Team
The property is well kept.|Recommended: YesI love it coming from a home for over 20 years not bad at all.
Thank you so much for your nice words. Please let us know of any ways we can improve. Thank you, Landmark at Laurel Heights Team
Convenient Location|Recommended: YesIt is an open parking that anyone can use, so you might find it difficult to park, depending on the day. As far as noise goes it is terrible, I can hear every step, every door shot and every shower my up stairs neighbor takes, also we are next to the Nissan dealership, we can hear whatever machinery they use from across the wall. Now I don't know if it because it is winter but as far as I've been here, the accessible yard outside is always full of dogs turd, and I don't believe anyone in maintenance does anything about the issue or send letter to apartment pet owners to be more considerate. Now the Staff, on the other hand, are great, excellent professionals, they are easy to get a long with and very helpful, the Maintenance staff are very responsive and will try to reach as soon as they can and let you know the turn around time, and keep you updated of the situation. Overall this is not a bad place, but it could be better for the amount a money spent.
Thank you so much for taking the time to give us a review. I will address the pet feces in the grassy areas with our maintenance team and with the other residents. We do have a few of the greatest maintenance guys and office staff out there and I will let them know about your kind words. Thank you, Landmark at Laurel Heights Staff
Thin Walls and floors but great staff and Maintenance|Recommended: YesIf you don't mind hearing what happens in the bathroom next door or when your down stairs neighbors baby is crying, then there aren't any real issues. Top notch maintenance staff who quickly take care of problems, friendly office staff who are always willing to help and no pest or rodent problems to speak of. There are a lot of kids in the complex, so on nice days it can get a little loud but it's what kids do and you get used to it.
Thank you for taking time to give us a review! Our team strives to give each resident the best service we can each and every day.
Not the worst, not the best|Recommended: YesI have lived here to over two years and I have had the same neighbors the entire time, which is nice. But what isn't so nice is being able to hear them walk around or flush the toilet or run the shower or hear their music. The quality of the apartments is what is to blame for all of this. There is ZERO insulation In the winter, the heat runs almost 24 7 because their is nothing keeping it in. Same thing with the air conditioning. If they can't fix the insulation in the walls, the least they could do is replace the windows that always fall out when there is a strong wind The one thing I can't complain about at all is the maintenance. They are SO nice and they get the job done ASAP and do it right the first time. I just wish I could say the same about the management. They have poor customer service, at best and don't ever have a real reason for the charges that are given to you. It's standard prices'. Thankfully, I haven't had to deal with them very much or I wouldn't have lasted the two years. Overall it's a clean, family friendly neighborhood. Just don't expect too much and you won't be disappointed.
Thank you for the review! We do have our phase I that was built as condos so the construction is different from phase II. If you would like to come in and talk to me about this please do. Thank you!!
Great personality |Recommended: YesQuiet and peaceful
Thank you and we are so glad you choose to renew your lease with us!!
Other than car break ins a nice place|Recommended: YesWater bill is too high for one person, security sucks, me and 4 of my neighbors in the 2 buildings facing Galloway have had cars broken in to. Nice Neighbors quiet at night, great maintenance people and friendly staff.
Thank you Mr. Oliver for sharing your concerns. I will get with our Courtesy Patrol and see how we can improve their services. Thank you for the nice complements on our maintenance and office staff!!
Good |Recommended: YesLove the apartments 2yr living here , but I can ALWAYS hear the people that live above me .
Thank you so much for sharing your experience here with Landmark at Laurel Heights. When you get a chance I would like to talk to you about your noise concerns so that we can get that taken care of for you. Thanks again for your response!!
Apartments |Recommended: YesBeautiful apartment. Haven't had a problem. When maintenance is needee,they come at timely matter. Very satisfied
Okay|Recommended: YesGreat. Really enjoy the convenience. Enjoy the staff.
Livelihood... |Recommended: YesStaff is very efficient...
Robert, We really do go the extra mile to make sure you have a well-kept home, you have fun, and are proud to come home. Please let us know how we can serve you better. Thank you, Candice Customer Care
Galloway's best |Recommended: YesLaurel Heights is great The community is so quiet considering it is neighbors with a major highway. It is in a prime location if you commute to Downtown. My fiance gets to work in 35 minutes with traffic. The office and maintenance are wonderful They go out of their way to welcome any and everyone into their community. We love living at Laurel Heights and you will too.
Amanda, Thank you so much for positive words as it definitely made our day! We are glad you enjoy living here and any suggestions on resident events or things we could do better, are welcomed. - Candice Customer Care
Rating |Recommended: YesVery nice apartments I really enjoy living here I have just renewed my lease. Other than a few misunderstandings between the office. I'm satisfied living here. There is still much room for improvement with the management of the property. Especially security and safety in the complex.
Thank you so much for your feedback! We appreciate your kind words and value all suggestions and recommendations. We invite you to come into the office if there is ever a need to discuss or suggest anything to further improve all customer service aspects. Our resident's opinions mean so much to us. Again, thank you so much and we are happy you decided to continue residing here!
Paying for Trash pickup, when I do not use the services.|Recommended: YesLocation
Best property I have ever lived at |Recommended: YesCozy, safe and quite.. I love the Office staff